This post will assist you in the following ways:
- Orders can be tracked via the Order detail page.
- Tracking links can be found directly on fulfillment emails.
- On your HighlyUnique Account, you may see the status of your orders.
Check the Order detail page
The following are some methods for accessing the Order detail page:
To access the Order Detail page, navigate to the Track Order page on our website and input your order details (Email and order ID).
Access via our email confirmations: At the bottom, locate the Manage or Track order button and click it to enter the Order Details page.
The expected delivery date
We advise you to visit Shipping Policy Page to calculate the expected delivery date
Please contact us via email at support@highlyunique if you need help, especially if the package does not arrive by the expected date.
Our agent will have to track it further and also give you a proper solution for the issue.
Tracking data may not be updated promptly for a variety of reasons, including the following:
- The tracking number has been generated just now. After your package is sent, it may take up to 7 days to update your tracking number, owing to delays between the scanning process and the website's updates.
It is possible that the package will not be scanned until it reaches the regional hub closest to the destination.
- The shipment is in transit between the country of origin and the destination country. Once the shipment departs the origin country, tracking information will not be updated until it reaches the destination country.
- The package was delivered to the intended country. The tracking link will stop updating after the shipment reaches your country (destination) when shipping internationally. However, this will not affect the delivery process. However, if your tracking status has not been updated in more than ten days, be sure to get in touch with us at firstname.lastname@example.org immediately to receive assistance.
If an item cannot be delivered for whatever reason, it will be returned to the return address specified.
The following are often cited reasons for products being returned to the sender:
- The address is either invalid or wrong.
- The recipient has changed their address and has not provided a forwarding address.
- The addressee declines the item.
Before contacting us, please double-check your mailing address in the confirmation email:
If the shipping address is correct, please get in touch with Us, and we will work with you to resolve this.
If an inaccurate shipping address is provided, we will not be responsible for this and you have to place a new order if you still want to have the package.
We're sorry you didn't receive your order.
To ensure that we can look into this for you, please ensure that you've completed the following.
- The carrier may have placed it in a more secure location; please check the following: Mailbox, Porch, Garage, Any area free of potential weather hazards, Exterior doors, and any other possible locations for the package.
- Recheck your mailbox, as some packages arrive separately from your regular mail.
- Consult with any other members of your household who may have received it.
- If you live in an apartment complex, please contact the leasing office to find out if your shipment is being held there. Because some items are too large to fit in your mailbox, couriers frequently leave them at the manager's office for safekeeping.
- In rare instances, the package may appear to be ‘delivered' but may take an additional 24 hours.
If you continue to have difficulty locating your parcel, please get in touch with Us as soon as possible with your order details, including your order number, email address, and mailing address. One of our representatives will assist you immediately.
Want to get a little more off? Our agents are always willing to help you find the best deals. If you're going to get a discount code for your order, don't be afraid to talk to them.
In the meantime, if you have already bought or signed up for our newsletter, make sure to check your mailbox. Our marketing department is likely to have sent you a lot of valuable discount codes and deals, so make sure to look.
Please note that you can only use one coupon code at a time for each order. Get the best deal possible so you can save the most money when you buy something.
Our package will not have a receipt or gift card in it.
Because of this, you can order the products for your friends or family and not have the price show up on the package.
It's not just that we can't put a specific card on the package, either; we also can't do that. The people who will get the gift will be sad if you write a few words to them. Right now, we can't add this extra service because we need to make sure the gift gets there on time.
However, our Jewelry collection has a choice with a messenger card where you can personalize your message. Please help us to check those kinds of products.
Thanks for reading this. It means so much to HighlyUnique that you took the time to read this!
With T-shirt items, you can choose your size here:
Help with your order? Let us know right now, and we'll be right here.
HighlyUnique promises to give a good answer in 24 hours. If you haven't heard back from us yet, there could be a technical problem, or our team could be overwhelmed with a lot of work at the moment.
Even if there are some delays, we will make sure to take care of all of your questions, even if they have to wait.
Email might take more hours to respond. Below is email addresse that you can contact us:
Thank you for supporting with HighlyUnique. We're more than happy to help you.
Although we'd love to communicate with you, we respect your decision to unsubscribe from our email list. The following are various routes to take:
This unsubscribe link can be found in any of our communications.
- Beside sender name:
- From the footer at the bottom:
Send email with Customer Support and ask for removal from the list.
Why am I receiving your marketing emails?
HighlyUnique can send marketing emails solely with your agreement.
1. Accepted on checking out:
When you check out, a conversation box appears at the bottom of the checkout page, as shown in the screenshot below.
If this box is ticked, you will receive emails about new goods, updates, and sale campaigns.
2. Subscribing to our Newsletter.
Additionally, you can subscribe to our marketing newsletters by leaving your email address at the bottom of our website.
Please rest assured that even if you unsubscribe from our mailing list, we will remain available to serve you. Contact us to initiate communication; we will return shortly.
Our organization has various fulfillment locations located throughout the world. We have distribution centers in the United States, the United Kingdom, Mexico, and China.
In an ideal world, your orders would be dispatched from the nearest warehouse to you. If the warehouse is out of stock at that time, we will send it from the following closest location with sufficient supply.
Note: If you live in Europe and have been charged tax, it is not import tax but VAT tax, and it has nothing to do with the fact that the things were completed outside of your nation.
MANAGE OR CANCEL ORDER
A. Adding products to your existing order
Once an order is placed on our system, it is impossible to add additional items or change the product type/size on order due to our system's technical limitations.
We propose placing a second order in this case. If you have any questions or problems about this order, please do not hesitate to contact us!
B. Removing products from your existing order
If you unintentionally added an item to your order that you no longer require.
If your order has not yet been processed, contact us. We can assist you in removing the item you desire and issuing a partial refund for its approximate value.
Regrettably, we cannot alter your order while it is in the processing stage. In this case, we also recommend contacting us, as we will be able to point you in the right direction.
You can check for detail in Cancelation/Modification Policy
Regrettably, the name field is necessary and cannot be left blank or with a “space” in it during the purchase process.
Suppose you do want a personalized text. You can choose to write, “I do not want to add custom text. I want to leave it blank”. Our staff will understand that you don't want to add custom text. If you left it blank, we might assume that you've forgotten to add custom text, and we might send you an email to confirm. This can slow the processing step because we will have to wait for your confirmation.
We recommend you fill in custom text. “I do not want to add custom text. I want to leave it blank.”
If you have already reached the checkout page but are unable to complete your purchase, please examine the following:
- Ascertain that you have completed all mandatory fields on the checkout page.
You cannot ship to multiple addresses in the same order.
- Try to clear your browser cookies and cache
This ensures that your browser is receiving the most recent updates necessary for the best possible shopping experience with us. To learn how to clear the cache, go here.
- Please use a computer to place an order if you are using a mobile device.
- If your order is unable to be placed due to a payment error, please check your credit cards (VISA, MasterCard, AMEX) and verify that the card number, expiration date/year, and CVC are right. Additionally, you can attempt to use another credit card or PayPal.
After your order is successfully placed, you will typically receive an email from us containing your order information within a few hours. Please check your spam folder, as the confirmation email may have been delivered there rather than to your inbox.
Suppose you do not receive your confirmation email within 24 hours. In that case, it is possible that your order was not placed, our mailing system experienced a mistake, or you put your email address incorrectly while placing your order.
Don't hesitate to contact our support team to verify your order and resend the confirmation email to your email address.
You can contact our Support agents by clicking here.
A size chart for each of our goods may be found here
Please keep in mind that modest variations in garment sizes are typical in the garment industry. This means that a minor discrepancy (also known as tolerance) from the given size guidance measures — up to 1 inch — may sometimes occur (2.54 cm). This type of slight variance is acceptable, and the product is not deemed defective as a result.
Having said that, if the size deviation of the garment you received is more significant than that, please get in touch with our support staff via Contact us.
Discount codes cannot be combined. If you have a 10% off coupon, they cannot use it with a “free delivery” offer. A single order may only be eligible for one discount at a time.
Regrettably, once an order has been placed, we cannot modify the billing address. Suppose the confirmation email for your most recent order contains an inaccurate billing address but a correct delivery address. In that case, you will still be able to receive your product.
If the shipping address on your order is incorrect, please get in touch with our support team immediately so that we can make every effort to fix it with our fulfillment center.
Kindly contact us and request the option Change Address. Please remember that you can modify your mailing address up to 12 hours after placing your order.
We're genuinely sorry that there was a mix-up. Kindly contact our customer care staff by clicking HERE and providing us with your Order ID and images of the following:
- The item is incorrect.
- The cover of the received parcel, along with the exact delivery label
- Protective packaging (please keep the packaging until our support team resolves the issue)
- The shipping label includes a tracking number.
Once we receive this information from you, we will either send you a replacement or refund your transaction.
PAYMENTS AND BILLING
Please verify that your HighlyUnique codes remain valid before following the instruction below.
Apply on your checkout page
After that, click Apply. If the promo code is applied successfully, you will see the discounted amount on the Total bill as below:
Shipping is required for all orders. However, VAT Tax is only required in certain countries. All fees can be viewed on the Checkout page before submitting your order.
Note: You are charged for VAT Tax, it is not imported Tax
How does HighlyUnique calculate the Shipping fee?
Shipping prices are calculated based on your location and the weight of your item. Shipping will be charged at a flat rate of $4.99.
That being said, foreign delivery and large orders may incur additional shipping charges.
Why is Tax added here?
Whether or not you will be charged customs and taxes is determined by your shipping address, as destination countries regulate these expenses.
- Taxes: Prices indicated on our website do not include taxes; nevertheless, you will be informed of the actual tax rate during the checkout process before completing your transaction.
VAT tax may be added to the receipt for European shipping addresses during the checkout process. It has been established that any sales of products or services that do not fall under one of the other tiers will be subject to the regular 20% VAT tax.
- Customs fee: This fee is applicable only in specific countries. We cannot include it in your order because it is administered and charged by Customs upon entry to your country. Customs in your nation will inform you if there is a charge.
Will I have to pay other fees?
Certain nations may charge an import tax, customs fees, or handling costs after the delivery service delivers the shipment. This does not occur in all cases. However, this is subject to your country's rules and is beyond our control. Additionally, your government will collect these fees.
If you added the code but did not see the anticipated reduction, the following could be the reason:
- Your code has expired or is no longer valid.
- You input the code incorrectly.
- The code is only valid for specific items.
Please contact the HighUnique staff; we will respond immediately.
Your bank may charge you an international transaction fee if our payment gateway is registered outside the United States. This fee is initiated by your bank and is beyond our control.
A transaction may fail for a variety of reasons. We recommend checking the list of likely causes below and contacting your credit card issuer/bank for additional information.
- Inadequate finances
Check the balance of funds in your bank account.
- The card has expired.
Examine the expiration date printed on the back of your credit or debit card.
- The withdrawal limit has been exceeded.
You may have exceeded a daily limit established by your card issuer or bank for a single seller. Contact your bank for additional information or try the next day again.
- The card has been disabled.
Kindly attempt again in 30 minutes. If it does not resolve the issue, contact your bank or add a new card.
- There was a technical error.
Kindly attempt the process again at a later time.
- The bank refused the transaction.
For additional information, please get in touch with your bank.
If you notice two charges for the same amount on your bank statement, please check to see if you received two confirmation orders in your inbox.
If you intended to purchase only one, please contact us with the order ID you wish to cancel, and we will process the refund.
There is no need to be concerned; we deduct once, and the other payment will be canceled. The duplicate charge on your bank statement is undoubtedly an authorization (waiting charge), not a legitimate authority.
When paying for certain services using a credit card, your credit card provider may authorize your card before the money is debited. If this is the case, the authorization appears alongside the actual transaction on your bank statement.
Within a month, the charge should be removed from your bank statement. We recommend that you either wait for the funds to be released or contact your bank to confirm.
REFUND AND REPLACEMENT
At the moment, we do not have any policies regarding the return of an item. If you have recently received broken/damaged, incorrect, or low-quality merchandise and inform us immediately, you may be eligible for a refund or replacement without returning the item.
Please refer here for information on refunds and replacements.
If you have a problem with one of your purchases, please contact us within 07 days from the delivery date. Our Customer Service staff will analyze your request and respond promptly with appropriate responses.
How much time does it take?
a. Full refund
After a HighlyUnique agent confirms the refund, the refund amount will appear in your payment account within 3-7 business days via PayPal and 8-15 business days via credit card, depending on your bank's process.
We will immediately begin processing your replacement if you agree with the expected delivery time.
Please remember that products take between 3 and 10 business days to process. Shipping time is projected to be 7-14 business days in the United States, up to 3 weeks in other countries.
What should I do if I receive a refund that is late or is missing?
If you have not received your refund after two weeks, don't hesitate to get in touch with us so we can verify that your refund was processed correctly. Suppose the money has been successfully sent to your bank. In that case, we will email you a copy of the refund invoice as confirmation.
Suppose the HighlyUnique Finance team presents you with an invoice and certifies that the refund was successfully processed. In that case, you should contact your bank to have the returned transaction reviewed.
Note: In no case is it necessary to return previously purchased items.
If you wish to request a refund or replacement, follow these instructions.
If you find yourself in one of the following situations, you can contact us to seek a new item or a refund to your account.
- Not Satisfied with Your Purchase: The item you ordered does not match the description.
- The item is damaged or chipped, the design or color is incorrect compared to the preview, the item is of poor quality…
- You have not yet received your products, even though the estimated delivery date has passed.
- If you believe you have received damaged merchandise, please submit clear photographs demonstrating the defective condition. Agents at HighlyUnique will evaluate your request and make you the most reasonable offer possible.
Which alternatives do I have?
In most circumstances, you can select between a replacement (which will take the same amount of time to execute as previously) or a refund to your account, and HighlyUnique will proceed with your preferred choice.
However, as much as we would like to, we would prefer to provide you with a refund if we have identified ongoing challenges with delivery services to your areas.
Please refer to the HighlyUnique return policy for additional details regarding these instances.
Refunds will be made to the bank account associated with the purchase.
PRODUCT CARE GUIDE
We recommend washing and drying your T-shirts inside out to achieve the most excellent wash results. By turning your T-shirts inside out, the printed ink comes into contact with less material during washing and drying. This straightforward practice can significantly extend the life of printed T-shirts. Alternate between low temperature and cold wash settings.
Additionally, it might be prudent to keep darks and colorful shirts separate from whites–just in case! Use a soap called Gentle Wash. Wash in the gentlest setting and for the shortest amount of time possible. DO NOT BLEACH!!
We recommend air drying for the best results. Avoid drying in direct sunlight to avoid fading. Drying your T-shirts without using heat extends the life of your clothing the most. When ironing T-shirts, ensure that they are inverted inside out.
Wash all parts with warm, soapy water. Rinse all parts and allow time to dry before first use.
Residual should not be left for longer than 24 hours. Rinse thoroughly all parts with warm, soapy water then allow it to be dry completely for the next use
DO NOT use scratchy cleaners, scrubbers (such as steel wool scrubbers) since they may peel off printed design.
DO NOT use bleach or cleaners that contain chlorine.
Hand washing is recommended. The lid is top-rack dishwasher safe however, hand wash is also recommended for the lid.
Before first use, and as soon as possible after each use, wash all parts with warm, soapy water. Rinse all parts thoroughly and allow time to dry.
If residual is trapped between components, such as lid parts, body parts (flexible rubber band and/or stopper), hand washing is recommended to ensure all parts are cleaned thoroughly.
For maximum thermal capability, preheat or pre-chill prior to use by filling hot/cold tap water, close the lid and let it stand for 5 minutes before emptying water. NEVER use the microwave, conventional oven, or other heat sources for this purpose.
Pilling occurs most frequently when two textiles touch against one another. Turn t-shirts inside out before putting them in the washing machine or handwashing to avoid unsightly pilling on the outside.
- Machine wash on the delicate cycle Alternatively, hand washes (if you don't mind the additional labor). The less movement your t-shirts create while they are being washed, the better.
- A 100% cotton t-shirt does not enjoy the heat and may even shrink if washed in a hot water bath. While darker-colored t-shirts can typically be washed entirely cold, we recommend washing white t-shirts at a temperature of approximately 30 degrees (or it can be washed at 40 degrees if needed).
- Avoid using the dryer; instead, hang your clothes. This reduces agitation and ensures that your t-shirts remain pill-free.
- Hang your t-shirts on an outside line during the warmer months for the quickest drying time.
In the winter, you can dry your t-shirts indoors, but leave a window slightly open and the room well ventilated to avoid moisture buildup.