Cancellation Policy

Can I cancel my order?

Customers have 12 hours after placing a purchase to seek a cancellation – we will issue a full refund. Kindly contact us at support@higlyunique.com.

After 12 hours, your order will be processed and cannot be amended or canceled.

Why don't HighlyUnique accept late cancellations?

Each item we ship is custom printed. As you are probably aware, most of our products are built to order and are intended for special events such as Father's Day, Mother's Day, or Christmas. Each product is one-of-a-kind and holds special meaning for the individual who ordered it and cannot be sold to another. As a result, we cannot accept late cancellations after 12 hours from the time of your purchase.

Can I modify my order?

Of course. However, clients have 12 hours after placing a purchase to seek a modification via email to support@highlyunique.com.

Why don't HighlyUnique accept late modifications?

Once your order has been processed, it cannot be altered. As a result, we may accept adjustment requests via our support email only 12 hours following your purchase.

Can I cancel the order after it has been shipped?

No. Once an order has been completed and dispatched, we cannot amend or cancel it.

How should I submit an order cancellation and/or modification request?

You may send an email to support@highlyunique.com promptly (12 hours since ordering). We'd be delighted to assist you with your inquiry. 

*NOTE: By purchasing, you agree to all the terms listed above.